Falcon-Aid Student Help Desk

Falcon-AID Student Help Desk

Personalized assistance via walk-in, email, and phone.

For in-person assistance, please visit us at the Daytona Beach Campus, J. Griffen Greene Center (Building 300), Room 109

Click here for more details such as hours of operations and other helpful support information: https://www.daytonastate.edu/help-desk/index.html  

Our Mission

The Daytona State College Student Help Desk, Falcon-AID, is dedicated to being the first point of contact for students seeking technical assistance. Falcon-AID now works with the IT Help Desk and Falcon Online at the main Daytona State College campus to address all technical concerns regarding the student/faculty/staff college environment.

We offer assistance with your smart devices in areas such as:

• MyDaytonaState Student Portal (New Student Portal)
• Self Service Password Reset (SSPR) enroll 
• Multifactor Authentication (MFA) Setup
• MyDaytonaState, Falcon Self-Service, Email and Falcon Online access help
• Navigating/accessing important service areas such as: Financial Aid, Admissions, Registration, etc.
• Searching for available courses
• Falcon Online support
• Access to college DSC Wireless WIFI
• Access to Office365 through your student account
• Directions to appropriate academic departments
• Assistance with smart devices (i.e., laptops, tablets, smartphones) in topics related to college resources/services (only)
• And more...

Email us at: helpdesk@daytonastate.edu