HOSP 174 Customer Service/Conflict Resolutn

This course will povide the student the opportunity to understand and demonstrate the importance of customer service and conflict resolution in today's competitive work environment. In addition, the student will acquire the soft skills to effectively communicate with customers using a great customer service attitude. The students will acquire the ability to understand and resolve conflict using various methods that will be examined.

Credits

3.00 Credits

HOSP 174Customer Service/Conflict Resolutn

Please note: This is not a course syllabus. A course syllabus is unique to a particular section of a course by instructor. This curriculum guide provides general information about a course.

I. General Information

Department

II. Course Specification

Credit Hours Narrative

3.00 Credits

III. Catalog Course Description

This course will povide the student the opportunity to understand and demonstrate the importance of customer service and conflict resolution in today's competitive work environment. In addition, the student will acquire the soft skills to effectively communicate with customers using a great customer service attitude. The students will acquire the ability to understand and resolve conflict using various methods that will be examined.

IV. Student Learning Outcomes

V. Topical Outline (Course Content)

VI. Delivery Methodologies