CIS114 Help Desk & Soft Skills

An introduction to the tools, technology and techniques used in help desk / customer support systems. Topics include fundamental help desk processes and support tools. Customer interaction utilizing soft skills will be emphasized.

Credit Hours

3

Lecture Hours

2

Lab Hours

2

Attributes

• Computer Science Elective

• Free Elective

• Global Awareness Intensive

• Public Presentation Intensive

• Technical Elective

• Technology Elective

• Written Communication Intensive