Contacts for Resolving Complaints
If in doubt about where to start, contact the Dean of Students at 978-556-3818 or jarey@necc.mass.edu.
Student Code of Conduct |
Procedure |
Initial Contact |
Who v. Who |
Type of Complaint/Violation |
Student Code Of Conduct |
Office of Community Standards, CARE Report
Maxie Holman Stocks, Director of Community Standards
978-556-3746
mstocks@necc.mass.edu
|
Faculty/Staff v. Student, Student v. Student
|
Violation of Student Code of Conduct.
|
Student Grievance |
Procedure |
Initial Contact |
Who v. Who |
Type of Complaint/Violation |
Student Grievance Procedure
|
Jason Arey, Dean of Students
978-556-3818
jarey@necc.mass.edu
Heather Mores, Director of Compliance
978-556-3659
hmores@necc.mass.edu
|
Student v. Faculty/Staff
|
Alleged abridgement of student rights in the classroom or academic environment.
|
Grade Appeals |
Procedure |
Initial Contact |
Who v. Who |
Type of Complaint Violation |
Student Grievance Procedure
|
Grade Appeals Officer
Thomas Greene, Associate Dean of Academic Affairs
978-556-3336
tgreene@necc.mass.edu
|
Student v. Faculty
|
Grade dispute.
|
Affirmative Action Grievance Procedure |
Procedure |
Initial Contact |
Who v. Who |
Type of Complaint/Violation |
Affirmative Action, Non-Discrimination & Accessibility
|
Liz Trelegan, Affirmative Action Officer
978-556-3928
etrelegan@necc.mass.edu
|
Student, Staff or Faculty v. Student, Staff or Faculty
|
Discrimination or harassment-based complaint (race, color, national origin, sex, disability, religion, age, veteran status, genetic information, gender identity, or sexual orientation.
|
Americans with Disabilities Act (ADA) |
Procedure |
Initial Contact |
Who v. Who |
Type of Complaint/Violation |
Affirmative Action, Non-Discrimination & Accessibility
|
Liz Trelegan, ADA Coordinator, 504 Coordinator Officer
978-556-3928
etrelegan@necc.mass.edu
|
Anyone who accesses the College v. any employee or student at NECC
Anyone who accesses the College v. NECC
|
Allegation of disability discrimination.
|
Administrative Complaints |
Procedure |
Initial Contact |
Who v. Who |
Type of Complaint/Violation |
Dissatisfaction with an office service or decision.
|
Jason Arey, Dean of Students
978-556-3818
jarey@necc.mass.edu
|
Prospective Student, Parent or Current Student v. Faculty, Staff or Office
|
Dissatisfaction with an office service or decision
|
Allegations of Sexual Assault or Harassment |
Procedure |
Initial Contact |
Who v. Who |
Type of Complaint/Violation |
Know Your Title IX: Sex Discrimination, Harassment & Assault
|
Liz Trelegan, Title IX Coordinator
978-556-3928
etrelegan@necc.mass.edu
Public Safety:
978-556-3333 or X3333 from any campus phone
Local Authorities: 911
|
Student v. Student or Employee
Employee v. Student or Employee
|
Allegations of Sexual Violence, Sexual Assault, Dating Violence, Domestic Violence, Stalking, or Sexual Harassment
|
Complaints
NECC is required to provide current and prospective online learning students with contact information for filing complaints. Students who desire to resolve a grievance should follow the College’s Student Grievance Procedure as outlined in the NECC Student Code of Conduct and Grievance Procedures.
For Massachusetts Residents and Online Students in Non-SARA Member States and Territories
After you have exhausted the complaint procedures made available by Northern Essex Community College (NECC) initiated here through the NECC Student Complaint Form, if your complaint has not been resolved, you may file a consumer complaint with the Massachusetts Department of Higher Education by using the consumer complaint form. The DHE consumer complaint form should be used by students who are located in:
- Massachusetts
- Non-SARA Member States or Territories (e.g., California, Guam, etc.)
For Online Students Located in SARA Member States and Territories
After you have exhausted the complaint procedures made available by Northern Essex Community College and your complaint has not been resolved, you may file a complaint with the DHE by using the SARA complaint form. The DHE SARA complaint form should be used by students who are located in SARA member states and territories. This includes all students who are located in SARA member states and territories for the purposes of completing out-of-state learning placements, such as internships, practicums, clinical experiences, etc. in SARA member states and territories outside Massachusetts.
Additional information from the DHE’s SARA complaint website is below:
The SARA complaint process is as follows:
- Students must first attempt to resolve their complaint using internal administrative procedures offered by the SARA institution.
- After all administrative remedies have been exhausted with the MA-SARA institution, the student may submit a SARA Complaint via the URL below.
- The Department shall send a copy of the complaint to the institution that is the subject of the complaint;
- Within 30 days of the date that the Department sends a copy of the complaint to the institution, the institution must provide a written response to the student and the Department.
More information about DHE’s complaint processes can be found here (PDF).
The SARA portal agency in the student’s state of residence will be notified of any complaint filed with the Massachusetts portal agency. The student’s home state may assist the Massachusetts portal agency as needed. The complaint resolution by the Massachusetts portal agency is final and cannot be appealed to another state or federal agency or to NC-SARA.