CISS 110L Troubleshooting Lab*
This course is the lab for the CISS 110 class. Course will prepare students to work with customers in a real-world environment
CISS 110LTroubleshooting Lab*
Please note: This is not a course syllabus. A course syllabus is unique to a particular section of a course by instructor. This curriculum guide provides general information about a course.
I. General Information
Department
Information Technology
II. Course Specification
Course Type
Program Requirement
Credit Hours Narrative
1 Credit
Semester Contact Hours Lab
30
Corequisite Narrative
CISS 110
Grading Method
Letter grade
III. Catalog Course Description
This course is the lab for the CISS 110 class. Course will prepare students to work with customers in a real-world environment
IV. Student Learning Outcomes
Upon completion of this course, a student will be able to:
- Identify, install, and configure PC Hardware
- Identify, install, and configure laptop and related hardware
- Install, configure, and manage Microsoft Windows operating systems
- Configure and manage PC networking devices
- Develop an understanding of mobile devices
- Implement disaster prevention and recovery methods
- Implement tools to detect, remove, and prevent malware
- Demonstrate proper OS and workstation troubleshooting techniques
- Research and recommend a computer build for a customer and compose a professional proposal
- Maintain a journal of lab activities and troubleshooting steps
- Troubleshoot and repair common computer hardware and software issues
V. Topical Outline (Course Content)
VI. Delivery Methodologies
Required Assignments
Labs presented throughout the semester
Required Exams
midterm and final bugs exam
final parts ID exam
Specific Course Activity Assignment or Assessment Requirements
Labs presented throughout the semester midterm and final bugs exam
final parts ID exam