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Contents

Programs of Study
Cleveland Community College
About College
Campus Information and Expectations
Admissions
Enrollment and Registration
Academic Information
Paying for College
Graduation and Student Records
Student Life and Support
Student Rights and Responsibilities
Student Success and Recognition
Academic Programs
College Transfer Programs
Associate in General Education Degrees
Associate in Applied Science Degrees
One-Year Diploma Programs
Curriculum Certificate Programs
Course Descriptions
- Legend
- ACA - Academic Related Courses
- ACC - Accounting Courses
- AHR - Air Conditioning, Heating, and Refrigeration Courses
- ANT - Anthropology Courses
- ART - Art Courses
- ATR - Automation and Robotics Courses
- AUB - Collision, Repair & Refinishing Courses
- BAF - Banking and Finance Courses
- BAT - Building Automation Courses
- BIO - Biology Courses
- BPR - Blueprint Reading Courses
- BPT - Broadcast Production Courses
- BTC - Biotechnology Courses
- BUS - Business Courses
- CAR - Carpentry Courses
- CAT - Computed Tomography Courses
- CHM - Chemistry Courses
- CIS - Information Systems Courses
- CJC - Criminal Justice Courses
- COM - Communication Courses
- COS - Cosmetology Courses
- CSC - Computer Science Course
- CSV - Customer Service Technology Course
  - 100
    - CSV 110
- CTI - Computer Tech Integration Courses
- CTS - Computer Information Technology Courses
- DBA - Database Management Technology Courses
- DFT - Drafting Courses
- DME - Digital Media Technology Courses
- DRA - Drama Theatre Course
- ECO - Economics Courses
- EDU - Education Courses
- EGR - Engineering Courses
- ELC - Electricity Courses
- ELN - Electronics Courses
- EMS - Emergency Medical Science Courses
- ENG - English Courses
- EPT - Emergency Preparedness Course
- ETR - Entrepreneurship Courses
- FIP - Fire Protection Courses
- GEL - Geology Course
- GEO - Geography Courses
- HEA - Health Courses
- HIS - History Courses
- HMT - Healthcare Management Courses
- HSC - Health Sciences Course
- HUM - Humanities Courses
- HYD - Hydraulics and Pneumatics Course
- ISC - Industrial Science Courses
- MAC - Machining Courses
- MAS - Masonry Course
- MAT - Mathematics Courses
- MCO - Mission Critical Courses
- MEC - Mechanical Courses
- MED - Medical Assisting Courses
- MIT - Media Integration Course
- MKT - Marketing Courses
- MNT - Maintenance Courses
- MRI - Magnetic Resonance Imaging Courses
- MUS - Music Courses
- NAS - Nurse Aide Courses
- NET - Networking Technology Courses
- NOS - Networking Operating System Courses
- NUR - Nursing Courses
- OMT - Operations Management Courses
- OST - Office Systems Technology Courses
- PBT - Phlebotomy Courses
- PCI - Process Control Instrumentation Courses
- PED - Physical Education Courses
- PHI - Philosophy Courses
- PHS - Physical Science Course
- PHY - Physics Courses
- PLU - Plumbing Courses
- POL - Political Science Courses
- PSY - Psychology Courses
- RAD - Radiography Courses
- REL - Religion Courses
- SEC - Information Systems Security Courses
- SOC - Sociology Courses
- SPA - Spanish Courses
- SUR - Surgical Technology Courses
- TRN - Transportation Technology Courses
- WBL - Work-Based Learning Courses
- WEB - Web Technologies Courses
- WLD - Welding Courses
- WOL - Wheels of Learning Course
Continuing Education Programs (Non-Credit)
Personnel

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CSV 110 Intro to Customer Service