Business and Customer Service Technology, BA21, Technical Certificate of Credit

Program Description

The Business and Customer Service program is designed to introduce the student to the dynamics of providing exceptional customer service in a variety of customer service settings. The training includes an overview of the service industry, why service is important and the demand for skilled customer service representatives. Training also includes developing skills that help the learner: project the right image and develop interpersonal skills, build rapport, problem solve, address diversity, and work collaboratively. Learners also train on the Microsoft Window Environment and learn to produce documents in Microsoft Office applications.

Admission Requirements

Minimum Required Age	16
High School Diploma or GED Required	No
Placement Scores for Regular Admission (Accuplacer)	English	Reading	Math	Algebra
	55	60	34	N/A

Location(s)

Baxley

Camden

Golden Isles

Jesup

Waycross

Required Courses:

BCST 1000	Interpersonal Development	2
BCST 1010	Survey of Technology	3
BCST 1020	Office Management	2
BCST 1030	Advanced Office Management	2

Total Credit Hours: 9