Overview
Offered at the Augusta Campus
| Entrance Dates: |
Fall |
| Length of Program: |
3 Semesters |
| Credit Hours Required to Graduation |
25 |
Program Description: The purpose of this Help Desk Technician certification is to teach students how to maintain and troubleshoot computer hardware and software and be able a support person to handle calls from customers. Students will learn how to respond to telephone calls and e-mail messages from customers looking for help with computer problems. In responding to these inquiries, help-desk technicians must listen carefully to the customer, ask questions to diagnose the nature of the problem, and then patiently walk the customer through the problem-solving steps. They also install, modify, clean, and repair computer hardware and software. Many computer support specialists start out at the help desk.
Employment Opportunities: The Bureau of Labor Statistics has indicated that employment of computer support specialists is projected to grow 12 percent from 2014 to 2024, faster than the average for all occupations. More support services will be needed as organizations upgrade their computer equipment and software. Graduates of this program will be able to work in various help desk environment surrounding Information Technology.
Credentialing (Optional): Completion of this TCC provides training to sit for the following examinations to enhance employability-- A+ (Comp TIA); Network+ (Comp TIA)
Guided Pathway
You may click on any course below to view the course description and prerequisite information.
Students who do not follow the Course Sequence listed below may not be able to complete the program in the number of semesters shown.
Augusta Day Program
PROGRAM NAME: Help Desk Specialist
AWARD: Technical Certificate of Credit
CAMPUS: Augusta Day Program
Year 1 First Semester
Year 1 Second Semester
Year 1 Third Semester
| CIST 1122 | HARDWARE INSTALLATION AND MAINTENANCE | 4 |
| CIST 2130 | DESKTOP SUPPORT CONCEPTS | 3 |
CIST XXXX
| CIST Elective | 4 |
CIST 2411 can be substituted for CIST 1130 and CIST 2451 can be substituted for CIST 1401.