AHS 7630 Communication in Human Services
This course explores models and strategies of effective communication and their application for human services organizations. Participants will investigate organizational processes and systems that promote effective communication and individual skills that support effective communication. Students will engage in opportunities to develop interpersonal and leadership skills by applying communication techniques and strategies.
Effective communication is critical and complex function for leading a human services agency. Managers are challenged to resolve conflicts, provide feedback, manage information, promote ethical service delivery, attend to diversity, communicate change, inspire innovation, and influence the communication style of the organization and its "members." The associated communication functions and responsibilities make it necessary for organization leaders to provide assessment and implementation of effective communication strategies.