IS4220 Technology Enabled Process Improvement

The focus of this class is on practical application of Business Process Reengineering (BPR), lean six sigma (L6S) and TQL principles to enable innovative redesigns of core defense processes. These tools are principles that define a set of heuristics or "rules-of-thumb" that help the analyst accomplish the transformational goals required in dramatically changing core processes to create greater value. The course makes use of process analysis and measurement methodologies to ensure productivity increases as a result of the process redesigns. The students will define an existing process, model it in simulation software and analyze the current state. Then through the application of learned principles, demonstrate the application of IT to the process and compare the before and after to determine impact.

Prerequisite

IS3200 and IS4031, or consent of the instructor

Lecture Hours

3

Lab Hours

2

Course Learning Outcomes

IS4220 Technology Enabled Process Improvement: Learning Objectives and Proposed Learning Outcomes

 

·      Review four of the mature methodologies for assessing, managing, and monitoring IT investments to support process reengineering goals

·      Students will be able to apply the correct methodology for the correct phase of the IT development lifecycle

 

Provide students with a working knowledge of how to use a knowledge-based approach to assess and redesign core business processes with supporting IT systems

 

·      Students will be able to identify a process that requires redesign to improve efficiency using the knowledge value added methodology.

 

Provide students a practical and proven method, knowledge value-added (KVA), for assessing and redesigning processes supported by IT

 

·      Students will be able to use KVA to generate As-Is and To-Be models of processes requiring redesign to improve efficiency along with the excel worksheets that represent the productivity parameters and calculations for the baseline, As-Is process models and the forecasted To-Be process improvement models.

 

 

Provide students with an understanding of best practices and reasons for potential failure in business process reengineering projects

 

·      Students will be able to use the best BPR practices and know how to avoid the 10 most problematic risks in performing a BPR on a core process.

 

 

Provide students with hands-on experience in developing a case study for process improvement and process redesigns.

 

·      Students will identify a real core Navy, USMC core process that requires the use of BPR tools, techniques, and methodologies and apply these to generate an As-Is, baseline models and To-Be, forecast models to BPR redesign core processes to increase the efficiency of these core processes.