HCA 520 Health Care Quality and Operations
The purpose of this course is to introduce students to the operations function in health care organizations and to the technologies, structures and organizational cultures that affect the operations function. A key theme of the course is how organizations address and implement quality and performance measurement and improvement. The course is organized around the types of decisions made by operations managers, ranging from longer-term design decisions to shorter term operating decisions. Design decisions focus on the strategic processes by which health care services are created and delivered. Operating decisions are concerned with utilizing resources to meet the objectives of the organization in an efficient manner. The use of both qualitative and quantitative analytic methods will be presented through readings, lectures, homework assignments, and on-line discussion and project activities.
Prerequisite
None