ADMN 114 Office Procedures
This course provides knowledge in the areas of ergonomics, mailing procedures, telephone procedures and services, office technology, records management, filing, reprographics, information processing, travel procedures, financial obligations, human relations and management and supervision fundamentals.
ADMN 114Office Procedures
Please note: This is not a course syllabus. A course syllabus is unique to a particular section of a course by instructor. This curriculum guide provides general information about a course.
I. General Information
Department
Information Technology
II. Course Specification
Course Type
Program Requirement
Credit Hours Narrative
3 Credits
Semester Contact Hours Lecture
15
Semester Contact Hours Lab
45
Grading Method
Letter grade
III. Catalog Course Description
This course provides knowledge in the areas of ergonomics, mailing procedures, telephone procedures and services, office technology, records management, filing, reprographics, information processing, travel procedures, financial obligations, human relations and management and supervision fundamentals.
IV. Student Learning Outcomes
Upon completion of this course, a student will be able to:
- Students will demonstrate an understanding of the technical and human relation skills necessary for success as an administrative assistant.
- Students will demonstrate written and verbal communication skills necessary for successful employment
V. Topical Outline (Course Content)
Analyze goals to determine if they are "SMART" (specific, measureable, attainable, realistic, and have a time frame)
Demonstrate the relationship between your values and goals
Explain the definition and purpose of workplace etiquette
Describe workplace etiquette basics
Evaluate attire that is appropriate for different work situations
Analyze how to behave courteously and professionally with people in your workplace
Demonstrate an understanding of appropriate communication technology use in business settings
Evaluate the pros and cons of possible solutions
Analyze and recognize causes of stress
Develop a stress management plan
Describe the function and purpose of a team
Distinguish among types of teams
Practice managing conflict in team settings
Identify effective time management strategies
Explain the advantages and disadvantages of various time-management tools
Prioritize tasks to improve how you manage your time
Recommend strategies for avoiding time-management pitfalls
Apply effective verbal communication practices in the workplace
Apply effective verbal communication practices in the workplace
Explain how to adjust your communication to suit different workplace audiences
Create travel itineraries
Define different types of meetings and list strategies for successful meetings.
Create meeting agendas and minutes
Identify and describe unethical practices
Discuss the process of making ethical decisions
Explain the different types of business
VI. Delivery Methodologies