Help Desk Certificate

Courses and Requirements

The student will learn to use a variety of communication tools that are normally used for computer help desk/customer support. An emphasis on soft skills will be presented and applied to situations involving a variety of scenarios including: problem resolution methods, customer relations, and problem tracking systems. Software for call management will be used in hands-on labs. A minimum of 28 credits are required for graduation.

Requirements

Course Number	Title	Credits
CIS110	Computer Applications	3
CIS112	Integrated Computer Applications	4
CIS114	Help Desk & Soft Skills	3
CIS115	Information Security	4
CIS130	Web Development I	4
CIS214	Help Desk Management	4
CTN110	Introduction to Information Technology	3
ENG101	English Composition I	3

Courses with Prerequisites: CIS112, CIS130, CIS115, CIS214

Program Notes

Students who take courses based on Microsoft Office (CIS110, CIS112, and CIS113) must be prepared to use a Windows environment. Students will have access to this platform in all the campus labs.

Recommended Course Sequence Help Desk Certificate

Course Number	Title	Credits

Year 1

Course Number	Title	Credits

Fall

Course Number	Title	Credits
CIS110	Computer Applications	3
CIS114	Help Desk & Soft Skills	3
CTN110	Introduction to Information Technology	3
ENG101	English Composition I	3

Spring

Course Number	Title	Credits
CIS112	Integrated Computer Applications	4
CIS115	Information Security	4
CIS130	Web Development I	4
CIS214	Help Desk Management	4