GE3042 Process Analytics

This course provides strong grounding in the analytical techniques necessary for analyzing, improving and managing operational processes that create and deliver an organization's primary products and services. Accordingly, this course provides DoD managers with the foundation to effectively design, manage and control operational processes. The course design consists of two inter-linked modules -- (1) process analysis, and (2) process improvement and control. Prerequisite: None. Quarter Offered: As Required.

Lecture Hours

4

Lab Hours

0

Course Learning Outcomes

After taking this course, the student will be able to:

• Adopt the process management viewpoint to understand, analyze, and improve the performance of operational and business processes in terms of cost, quality, speed, service, flexibility, and readiness.
• Define, describe, and utilize concepts and analytical techniques fundamental to process analysis and design, such as capacity, bottleneck, cycle time, critical path, Little’s Law, economies of scale, PERT/CPM, inventory management, and queuing theory.
• Define, describe, and utilize process control methods, such as Theory of Constraints and Statistical Process Control (SPC).
• Develop sound, high-level understanding of Lean Six Sigma (LSS), including the DMAIC methodology and a range of LSS tools and techniques.