ADMN 114 Office Procedures

This course provides knowledge in the areas of ergonomics, mailing procedures, telephone procedures and services, office technology, records management, filing, reprographics, information processing, travel procedures, financial obligations, human relations and management and supervision fundamentals.

Credits

3

Semester Contact Hours Lecture

15

Semester Contact Hours Lab

45

General Education Competency

[GE Core type]

ADMN 114Office Procedures

Please note: This is not a course syllabus. A course syllabus is unique to a particular section of a course by instructor. This curriculum guide provides general information about a course.

I. General Information

Department

Information Technology

II. Course Specification

Course Type

Program Requirement

General Education Competency

[GE Core type]

Credit Hours Narrative

3

Semester Contact Hours Lecture

15

Semester Contact Hours Lab

45

Grading Method

Letter grade

Repeatable

N

III. Catalog Course Description

This course provides knowledge in the areas of ergonomics, mailing procedures, telephone procedures and services, office technology, records management, filing, reprographics, information processing, travel procedures, financial obligations, human relations and management and supervision fundamentals.

IV. Student Learning Outcomes

Upon completion of this course, a student will be able to:

  • Students will demonstrate an understanding of the technical and human relation skills necessary for success as an administrative assistant.
  • Students will demonstrate written and verbal communication skills necessary for successful employment

V. Topical Outline (Course Content)

Analyze goals to determine if they are "SMART" (specific, measureable, attainable, realistic, and have a time frame) Demonstrate the relationship between your values and goals Explain the definition and purpose of workplace etiquette Describe workplace etiquette basics Evaluate attire that is appropriate for different work situations Analyze how to behave courteously and professionally with people in your workplace Demonstrate an understanding of appropriate communication technology use in business settings Evaluate the pros and cons of possible solutions Analyze and recognize causes of stress Develop a stress management plan Describe the function and purpose of a team Distinguish among types of teams Practice managing conflict in team settings Identify effective time management strategies Explain the advantages and disadvantages of various time-management tools Prioritize tasks to improve how you manage your time Recommend strategies for avoiding time-management pitfalls Apply effective verbal communication practices in the workplace Apply effective verbal communication practices in the workplace Explain how to adjust your communication to suit different workplace audiences Create travel itineraries Define different types of meetings and list strategies for successful meetings. Create meeting agendas and minutes Identify and describe unethical practices Discuss the process of making ethical decisions Explain the different types of business

VI. Delivery Methodologies