Business and Customer Service Technology, BA21, Technical Certificate of Credit

Program Description

The Business and Customer Service program is designed to introduce the student to the dynamics of providing exceptional customer service in a variety of customer service settings. The training includes an overview of the service industry, why service is important and the demand for skilled customer service representatives. Training also includes developing skills that help the learner: project the right image and develop interpersonal skills, build rapport, problem solve, address diversity, and work collaboratively. Learners also train on the Microsoft Window Environment and learn to produce documents in Microsoft Office applications.

Admission Requirements

Minimum Required Age 16
High School Diploma or GED Required No
Placement Scores for Regular Admission (Next Gen Accuplacer) English Reading Math Algebra
222 218 223 N/A

Location(s)

Baxley

Camden

Golden Isles

Jesup

Waycross

Required Courses:

BCST 1000Interpersonal Development

2

BCST 1010Survey of Technology

3

BCST 1020Office Management

2

BCST 1030Advanced Office Management

2

Total Credit Hours: 9