Help Desk Specialist HD41, Technical Certificate of Credit

Program Description

The Help Desk Specialist program teaches how to maintain and troubleshoot computer hardware and software and be a support person to handle calls from customers.

Admission Requirements

Minimum Required Age	16
High School Diploma or GED Required	Yes
Placement Scores for Regular Admission (Accuplacer)	English	Reading	Math	Algebra
	60	55	34	N/A

Location(s)

Golden Isles

Jesup

Waycross

Required Courses:

COMP 1000	Introduction to Computer Literacy	3
CIST 1001	Computer Concepts	4
CIST 1130	Operating Systems Concepts	3
	OR
CIST 1135	Operating Systems & Virtual/Cloud Computing	4
CIST 1122	Hardware Installation & Maintenance	4
CIST 2130	Desktop Support Concepts	3
CIST	Elective	4

Introductory-Level Networking Class - Choose one of the following:

CIST 1401	Computer Networking Fundamentals	4
CIST 2451	Cisco Network Fundamentals	4

Total Credit Hours: 25